Return & Exchange Policy
At Madison Wigs, we want you to be happy with your purchase! If for whatever reason, you are not completely satisfied with your wig, you have 3 days (the day you receive it is day 1) to send it back for a return. If your third day is on a Sunday, please email us on or before that Sunday to tell us you need to return and you will have a one day extension to mail it on Monday. Your return will be processed 2 weeks from the time we receive it. Here are the need-to-know details. Please read carefully as there will be NO exceptions.
~ When sending your wig back, please do NOT request a signature. Doing so may delay return processing by up to two weeks in addition to the normal processing time or result in the wig going back to you. If you wish, insure your wig instead. Any packages sent COD will be rejected and returned to the sender.
~ Your wig must be sent back in the condition it was received. This means the lace is not altered in any way, the hair has not been washed or heat styled, and all packaging material is in place. For toppers, please ensure that all clips are closed and hair is not tangled in them prior to sending. If clips are open upon us receiving it, an additional $20 will be reduced from your refund. Each item will be inspected before the refund is given.
RESTOCK FEES ARE AS FOLLOWS: **NOTE: If you pay via Paypal, an additional 1% will be added to the restock fee due to the higher processing fees charged by this procesor. Additionally, anything purchased through AfterPay, will be considered a final sale and will NOT be returnable.
Wigs: 10% restock fee
Toppers: 12% restock fee
Active Wigs: 15% restock fee
Wondering why the difference? Restock fees help us cover non-recoverable costs (such as additional shipping costs, insurance costs, packaging costs, and so forth). They also help us cover processing fees, which are not returned to us upon refunding you. Without a restock fee, we unfortunately would need to raise our selling price quite substantially in order to account for these losses so the restock fee does help us offer you the lowest selling price possible.
Because some of these fees are fixed (not dependent on the purchase price of your hair piece), if the piece cost less, we need a higher % in order to cover these fees. Wigs are more expensive than active wigs, which is why the % can be lower.
Hopefully this helps you better understanding what and why we charge restock fees. :) We realize they are an unfortunate part of shopping online but do appreciate your understanding as they are a necessary part of running our business and being able to offer you the best selection of products to choose from.
All sale wigs are a final sale. If for whatever reason you mail your final sale wig back to us for a return, you will be required to pay the shipping costs incurred to get it back to you.
~ We do NOT offer a cancellation policy. If you cancel your order prior to it being shipped out, a 5% cancelation fee will apply. PLEASE NOTE: We cannot gaurnatee that we see the email to cancel prior to it being shipped. If the piece IS shipped out, it will fall under our normal restock fee policy. Please be very certain about your order prior to making it.
~ At this time we do not offer exchanges. You are welcome to purchase another product that may work better, however the restock fee does still apply as there are costs associated with every purchase we do not get back regardless of whether it's returned or exchanged.
~ If you feel you have received a defective product, please email us and attach thorough pictures within the 3 day return period and we will discuss it with you. If you have indeed received such product (which is a rare case), you will then be instructed to mail it back (shipping back to us will be paid for by Madison Hair Collection) and the wig or topper will be repaired or replaced at our cost and then mailed back out to you. This will NOT entitle you to return it with a waived restock fee. You can of course choose to simply return it, however the restock fee will still apply if this option is chosen.
~ If you wish to send a wig or topper back, please follow these steps:
1. Proceed to our returns portal: https://madisonwigsboutique.com/a/returns Here you will be required to enter your order number and email and walk through the steps to create your return. Please note this must be done within 3 days of receiving your item, the day you receive it being day 1.
2. We will confirm your refund within 24 hours and you will receive an email regarding this confirmation. From there, you have another 24 hours to ship the wig back to the address provided below. If this occurs on a Sunday, you will have until end of day Monday to ship the piece back. Please do not require a signature with your package as this may delay us getting it by up to a week. Please allow 2 weeks after we receive your package and after it has been inspected for the refund to be processed.3. Please ensure that you write your NAME and ORDER NUMBER on a piece of paper and put it into the return so we know who is sending it and can verify the wig is matching your return request.
Canadian returns should be addressed to:
7017 170A Ave NW
Edmonton, Alberta, Canada
US and International returns should be addressed to:
MHC Returns c/o SB
13647 Perry Road
Grand Rapids, Ohio