Return & Exchange Policy
At Madison Wigs, we want you to be happy with your purchase! If for whatever reason, you are not completely satisfied with your wig, you have 3 days (the day you receive it is day 1) to send it back for a return. If your third day is on a Sunday, please email us on or before that Sunday to tell us you need to return and you will have a one day extension to mail it on Monday. Your return will be processed 2 weeks from the time we receive it. Here are the need-to-know details. Please read carefully as there will be NO exceptions.
~ When sending your wig back, please do NOT request a signature. Doing so may delay return processing by up to two weeks in addition to the normal processing time or result in the wig going back to you. If you wish, insure your wig instead.
~ Your wig must be sent back in the condition it was received. This means the lace is not altered in any way, the hair has not been washed or heat styled, and all packaging material is in place. For toppers, please ensure that all clips are closed and hair is not tangled in them prior to sending. If clips are open upon us receiving it, an additional $20 will be reduced from your refund. Each item will be inspected before the refund is given.
~ As of November 16, 2021, all in-stock lace/silk top wigs and toppers will have a 10% return/restock fee if paid for via Credit card. This fee helps to cover the non-refundable costs we encounter when creating your order such as processing fees, shipping fees, insurance fees, and so forth.
If you pay for your purchase via Sezzle or Paypal, the restock fee of 13% of your order total will be subtracted as both of these payment processors charge much higher processing fees that we do not get back upon providing your refund. If you do not wish to pay this extra fee, we ask that you kindly use your credit card instead (note using your credit card THROUGH paypal will still count as a Paypal purchase and the fee would be charged). As many customers are fine to use their credit card, we prefer giving you the choice on this matter so that you can avoid the extra fees if at all possible and those who do use their credit card aren't charged unnecessarily because we instead add it on for everyone. This helps us keep our restock rate as low as possible. We thank you for the understanding.
All sale wigs are a final sale. If for whatever reason you mail your final sale wig back to us for a return, you will be required to pay the shipping costs incurred to get it back to you.
~ We do NOT offer a cancellation policy. Normal restock fees will apply should you cancel your order prior to it being shipped out. Please be sure to research about your choice carefully prior to buying.
~ If you feel you have received a defective product, please email us and attach thorough pictures within the 3 day return period and we will discuss it with you. If you have indeed received such product (which is a rare case), you will then be instructed to mail it back (shipping back to us will be paid for by Madison Hair Collection) and the wig or topper will be repaired or replaced at our cost and then mailed back out to you. This will NOT entitle you to return it with a waived restock fee. You can of course choose to simply return it, however the restock fee will still apply if this option is chosen.
~ If you wish to send a wig or topper back, please follow these steps.
1. Email email@example.com within 3 days of receiving your package to obtain a return authorization number (RAN). In this email, please include a picture of the front of the box you received your wig or topper in as well as your order number.
2. After we've confirmed your refund and provided an RAN, ship the wig back, making sure that your name is somewhere on the shipping package so we can identify it is in fact your order to process the refund. Please do not require a signature with your package as this may delay us getting it by up to a week. Please allow 2 weeks after we receive your package and after it has been inspected for the refund to be processed.
United States and International customer returns should be addressed to:
13647 Perry Road
Grand Rapids, OHIO
Canadian customer returns should be addressed to:
7017 170A Ave NW
Edmonton, Alberta, Canada