Shipping Policy

We ship via Canada Post and DHL. For Canadian residents, shipping is FREE.  For US residents, we offer uninsured DHL Express shipping (2-3 business days) for FREE. (note we will not be held responsible if your package is lost in the mail or misdelivered if you choose this option). We also offer insured DHL Express (2-3 business days) for $25 (you will be reimbursed in full if your package is lost in the mail). 

Additionally, in rare occurrences the FDA may subject the hair to a $25 surcharge which will need to be paid for by the customer. Likewise, Madison Wigs is not responsible for any customs or duties fees encountered with international shipments (US residents do not pay any customs or duties as hair is a free trade product). 

We offer International Shipping and the rate is $50 for tracked but uninsured (note, we will not be held responsible if your package is lost in the mail if choosing this option) or $90 for tracked and fully covered (you will be reimbursed in full if your package is lost). 

Please note that all shipping time frames are estimates only and at times, there may be delays. This is unfortunately out of our control and will not entitle the customer to a refund of shipping fees. 

Please note we do not ship to Italy.

Packages will be shipped out Tuesday's and Friday's for any orders made prior to 1 AM the previous day (Monday and Thursday). 

Return & Exchange Policy

​At Madison Wigs, we want you to be happy with your purchase! If for whatever reason, you are not completely satisfied with your wig, you have 3 days (the day you receive it is day 1) to send it back for a return. If your third day is on a Sunday, please email us on or before that Sunday to tell us you need to return and you will have a one day extension to mail it on Monday. Your return will be processed 2 weeks from the time we receive it. Here are the need-to-know details. Please read carefully as there will be NO exceptions. 

~ When sending your wig back, please do NOT request a signature. Doing so may delay return processing by up to two weeks in addition to the normal processing time or result in the wig going back to you. If you wish, insure your wig instead. 

 ~ Your wig must be sent back in the condition it was received. This means the lace is not altered in any way, the hair has not been washed or heat styled, and all packaging material is in place. For toppers, please ensure that all clips are closed and hair is not tangled in them prior to sending. If clips are open upon us receiving it, an additional $20 will be reduced from your refund. Each item will be inspected before the refund is given. 

 ~  All in-stock lace and silk top wigs and toppers purchased after April 28, 2021 will be subject to a $150 flat rate restock fee. Active/hat wigs will have a $100 flat rate restock fee. 

All sale wigs are a final sale. If for whatever reason you mail your final sale wig back to us for a return, you will be required to pay the shipping costs incurred to get it back to you. 

~ Please note, we reserve the right to limit the number of returns at the $100 restock fee. If the number of returns to number of kept pieces starts to be excessive, that particular customer will have a 15% restock fee going forward. If this is the case, we will communicate this with you prior to your future purchases. 

~ We do not offer a cancellation policy. Normal restock fees will apply should you cancel your order prior to it being shipped out. Please be sure to research about your choice carefully prior to buying. 

 ~ If you wish to send a wig or topper back, please follow these steps. 

1. Email MadisonWigs@MadisonwigsBoutique.com within 3 days of receiving your package to obtain a return authorization number (RAN). In this email, please include a picture of the front of the box you received your wig or topper in as well as your order number. 

2. After we've confirmed your refund and provided an RAN, ship the wig back, making sure that your name is somewhere on the shipping package so we can identify it is in fact your order to process the refund. Please do not require a signature with your package as this may delay us getting it by up to a week. Please allow 2 weeks after we receive your package and after it has been inspected for the refund to be processed.

United States and International customer returns should be addressed to:

MHC Returns

C/O SB

14692 Prairie Lake Dr

Perrysburg, OH, USA

43551

Canadian customer returns should be addressed to:

Madison Wigs-Returns

7017 170A Ave NW 

Edmonton, Alberta, Canada

T5Z 0G9 

At Madison Hair Collection, we do our very best to portray our wigs as accurately as possible. This said, we are unable to control the variances that can come from computer screens as well as different lighting scenarios. Likewise, many of our products are specialty colors and where they are parted or how they are styled can also influence exactly how they look.

We ask for your understanding with regards to this and know that there may be slight variances in how your wig looks when it arrives out of the box. Any return made in nature of this will still quality for restock fees. 

Shipping Policy

We ship via Canada Post and DHL. For Canadian residents, shipping is FREE.  For US residents, we offer uninsured DHL Express shipping (2-3 business days) for FREE. (note we will not be held responsible if your package is lost in the mail or misdelivered if you choose this option). We also offer insured DHL Express (2-3 business days) for $25 (you will be reimbursed in full if your package is lost in the mail). 

Additionally, in rare occurrences the FDA may subject the hair to a $25 surcharge which will need to be paid for by the customer. Likewise, Madison Wigs is not responsible for any customs or duties fees encountered with international shipments (US residents do not pay any customs or duties as hair is a free trade product). 

We offer International Shipping and the rate is $50 for tracked but uninsured (note, we will not be held responsible if your package is lost in the mail if choosing this option) or $90 for tracked and fully covered (you will be reimbursed in full if your package is lost). 

Please note that all shipping time frames are estimates only and at times, there may be delays. This is unfortunately out of our control and will not entitle the customer to a refund of shipping fees. 

Please note we do not ship to Italy.

Packages will be shipped out Tuesday's and Friday's for any orders made prior to 1 AM the previous day (Monday and Thursday). 

Return & Exchange Policy

​At Madison Wigs, we want you to be happy with your purchase! If for whatever reason, you are not completely satisfied with your wig, you have 3 days (the day you receive it is day 1) to send it back for a return. If your third day is on a Sunday, please email us on or before that Sunday to tell us you need to return and you will have a one day extension to mail it on Monday. Your return will be processed 2 weeks from the time we receive it. Here are the need-to-know details. Please read carefully as there will be NO exceptions. 

~ When sending your wig back, please do NOT request a signature. Doing so may delay return processing by up to two weeks in addition to the normal processing time or result in the wig going back to you. If you wish, insure your wig instead. 

 ~ Your wig must be sent back in the condition it was received. This means the lace is not altered in any way, the hair has not been washed or heat styled, and all packaging material is in place. For toppers, please ensure that all clips are closed and hair is not tangled in them prior to sending. If clips are open upon us receiving it, an additional $20 will be reduced from your refund. Each item will be inspected before the refund is given. 

 ~  All in-stock lace and silk top wigs and toppers purchased after April 28, 2021 will be subject to a $150 flat rate restock fee. Active/hat wigs will have a $100 flat rate restock fee. 

All sale wigs are a final sale. If for whatever reason you mail your final sale wig back to us for a return, you will be required to pay the shipping costs incurred to get it back to you. 

~ Please note, we reserve the right to limit the number of returns at the $100 restock fee. If the number of returns to number of kept pieces starts to be excessive, that particular customer will have a 15% restock fee going forward. If this is the case, we will communicate this with you prior to your future purchases. 

~ We do not offer a cancellation policy. Normal restock fees will apply should you cancel your order prior to it being shipped out. Please be sure to research about your choice carefully prior to buying. 

 ~ If you wish to send a wig or topper back, please follow these steps. 

1. Email MadisonWigs@MadisonwigsBoutique.com within 3 days of receiving your package to obtain a return authorization number (RAN). In this email, please include a picture of the front of the box you received your wig or topper in as well as your order number. 

2. After we've confirmed your refund and provided an RAN, ship the wig back, making sure that your name is somewhere on the shipping package so we can identify it is in fact your order to process the refund. Please do not require a signature with your package as this may delay us getting it by up to a week. Please allow 2 weeks after we receive your package and after it has been inspected for the refund to be processed.

United States and International customer returns should be addressed to:

MHC Returns

C/O SB

14692 Prairie Lake Dr

Perrysburg, OH, USA

43551

Canadian customer returns should be addressed to:

Madison Wigs-Returns

7017 170A Ave NW 

Edmonton, Alberta, Canada

T5Z 0G9 

At Madison Hair Collection, we do our very best to portray our wigs as accurately as possible. This said, we are unable to control the variances that can come from computer screens as well as different lighting scenarios. Likewise, many of our products are specialty colors and where they are parted or how they are styled can also influence exactly how they look.

We ask for your understanding with regards to this and know that there may be slight variances in how your wig looks when it arrives out of the box. Any return made in nature of this will still quality for restock fees. 

Shipping Policy

We ship via Canada Post and DHL. For Canadian residents, shipping is FREE.  For US residents, we offer uninsured DHL Express shipping (2-3 business days) for FREE. (note we will not be held responsible if your package is lost in the mail or misdelivered if you choose this option). We also offer insured DHL Express (2-3 business days) for $25 (you will be reimbursed in full if your package is lost in the mail). 

Additionally, in rare occurrences the FDA may subject the hair to a $25 surcharge which will need to be paid for by the customer. Likewise, Madison Wigs is not responsible for any customs or duties fees encountered with international shipments (US residents do not pay any customs or duties as hair is a free trade product). 

We offer International Shipping and the rate is $50 for tracked but uninsured (note, we will not be held responsible if your package is lost in the mail if choosing this option) or $90 for tracked and fully covered (you will be reimbursed in full if your package is lost). 

Please note that all shipping time frames are estimates only and at times, there may be delays. This is unfortunately out of our control and will not entitle the customer to a refund of shipping fees. 

Please note we do not ship to Italy.

Packages will be shipped out Tuesday's and Friday's for any orders made prior to 1 AM the previous day (Monday and Thursday). 

Return & Exchange Policy

​At Madison Wigs, we want you to be happy with your purchase! If for whatever reason, you are not completely satisfied with your wig, you have 3 days (the day you receive it is day 1) to send it back for a return. If your third day is on a Sunday, please email us on or before that Sunday to tell us you need to return and you will have a one day extension to mail it on Monday. Your return will be processed 2 weeks from the time we receive it. Here are the need-to-know details. Please read carefully as there will be NO exceptions. 

~ When sending your wig back, please do NOT request a signature. Doing so may delay return processing by up to two weeks in addition to the normal processing time or result in the wig going back to you. If you wish, insure your wig instead. 

 ~ Your wig must be sent back in the condition it was received. This means the lace is not altered in any way, the hair has not been washed or heat styled, and all packaging material is in place. For toppers, please ensure that all clips are closed and hair is not tangled in them prior to sending. If clips are open upon us receiving it, an additional $20 will be reduced from your refund. Each item will be inspected before the refund is given. 

 ~  All in-stock lace and silk top wigs and toppers purchased after April 28, 2021 will be subject to a $150 flat rate restock fee. Active/hat wigs will have a $100 flat rate restock fee. 

All sale wigs are a final sale. If for whatever reason you mail your final sale wig back to us for a return, you will be required to pay the shipping costs incurred to get it back to you. 

~ Please note, we reserve the right to limit the number of returns at the $100 restock fee. If the number of returns to number of kept pieces starts to be excessive, that particular customer will have a 15% restock fee going forward. If this is the case, we will communicate this with you prior to your future purchases. 

~ We do not offer a cancellation policy. Normal restock fees will apply should you cancel your order prior to it being shipped out. Please be sure to research about your choice carefully prior to buying. 

 ~ If you wish to send a wig or topper back, please follow these steps. 

1. Email MadisonWigs@MadisonwigsBoutique.com within 3 days of receiving your package to obtain a return authorization number (RAN). In this email, please include a picture of the front of the box you received your wig or topper in as well as your order number. 

2. After we've confirmed your refund and provided an RAN, ship the wig back, making sure that your name is somewhere on the shipping package so we can identify it is in fact your order to process the refund. Please do not require a signature with your package as this may delay us getting it by up to a week. Please allow 2 weeks after we receive your package and after it has been inspected for the refund to be processed.

United States and International customer returns should be addressed to:

MHC Returns

C/O SB

14692 Prairie Lake Dr

Perrysburg, OH, USA

43551

Canadian customer returns should be addressed to:

Madison Wigs-Returns

7017 170A Ave NW 

Edmonton, Alberta, Canada

T5Z 0G9 

At Madison Hair Collection, we do our very best to portray our wigs as accurately as possible. This said, we are unable to control the variances that can come from computer screens as well as different lighting scenarios. Likewise, many of our products are specialty colors and where they are parted or how they are styled can also influence exactly how they look.

We ask for your understanding with regards to this and know that there may be slight variances in how your wig looks when it arrives out of the box. Any return made in nature of this will still quality for restock fees. 

Shipping Policy

We ship via Canada Post and DHL. For Canadian residents, shipping is FREE.  For US residents, we offer uninsured DHL Express shipping (2-3 business days) for FREE. (note we will not be held responsible if your package is lost in the mail or misdelivered if you choose this option). We also offer insured DHL Express (2-3 business days) for $25 (you will be reimbursed in full if your package is lost in the mail). 

Additionally, in rare occurrences the FDA may subject the hair to a $25 surcharge which will need to be paid for by the customer. Likewise, Madison Wigs is not responsible for any customs or duties fees encountered with international shipments (US residents do not pay any customs or duties as hair is a free trade product). 

We offer International Shipping and the rate is $50 for tracked but uninsured (note, we will not be held responsible if your package is lost in the mail if choosing this option) or $90 for tracked and fully covered (you will be reimbursed in full if your package is lost). 

Please note that all shipping time frames are estimates only and at times, there may be delays. This is unfortunately out of our control and will not entitle the customer to a refund of shipping fees. 

Please note we do not ship to Italy.

Packages will be shipped out Tuesday's and Friday's for any orders made prior to 1 AM the previous day (Monday and Thursday). 

Return & Exchange Policy

​At Madison Wigs, we want you to be happy with your purchase! If for whatever reason, you are not completely satisfied with your wig, you have 3 days (the day you receive it is day 1) to send it back for a return. If your third day is on a Sunday, please email us on or before that Sunday to tell us you need to return and you will have a one day extension to mail it on Monday. Your return will be processed 2 weeks from the time we receive it. Here are the need-to-know details. Please read carefully as there will be NO exceptions. 

~ When sending your wig back, please do NOT request a signature. Doing so may delay return processing by up to two weeks in addition to the normal processing time or result in the wig going back to you. If you wish, insure your wig instead. 

 ~ Your wig must be sent back in the condition it was received. This means the lace is not altered in any way, the hair has not been washed or heat styled, and all packaging material is in place. For toppers, please ensure that all clips are closed and hair is not tangled in them prior to sending. If clips are open upon us receiving it, an additional $20 will be reduced from your refund. Each item will be inspected before the refund is given. 

 ~  All in-stock lace and silk top wigs and toppers purchased after April 28, 2021 will be subject to a $150 flat rate restock fee. Active/hat wigs will have a $100 flat rate restock fee. 

All sale wigs are a final sale. If for whatever reason you mail your final sale wig back to us for a return, you will be required to pay the shipping costs incurred to get it back to you. 

~ Please note, we reserve the right to limit the number of returns at the $100 restock fee. If the number of returns to number of kept pieces starts to be excessive, that particular customer will have a 15% restock fee going forward. If this is the case, we will communicate this with you prior to your future purchases. 

~ We do not offer a cancellation policy. Normal restock fees will apply should you cancel your order prior to it being shipped out. Please be sure to research about your choice carefully prior to buying. 

 ~ If you wish to send a wig or topper back, please follow these steps. 

1. Email MadisonWigs@MadisonwigsBoutique.com within 3 days of receiving your package to obtain a return authorization number (RAN). In this email, please include a picture of the front of the box you received your wig or topper in as well as your order number. 

2. After we've confirmed your refund and provided an RAN, ship the wig back, making sure that your name is somewhere on the shipping package so we can identify it is in fact your order to process the refund. Please do not require a signature with your package as this may delay us getting it by up to a week. Please allow 2 weeks after we receive your package and after it has been inspected for the refund to be processed.

United States and International customer returns should be addressed to:

MHC Returns

C/O SB

14692 Prairie Lake Dr

Perrysburg, OH, USA

43551

Canadian customer returns should be addressed to:

Madison Wigs-Returns

7017 170A Ave NW 

Edmonton, Alberta, Canada

T5Z 0G9 

At Madison Hair Collection, we do our very best to portray our wigs as accurately as possible. This said, we are unable to control the variances that can come from computer screens as well as different lighting scenarios. Likewise, many of our products are specialty colors and where they are parted or how they are styled can also influence exactly how they look.

We ask for your understanding with regards to this and know that there may be slight variances in how your wig looks when it arrives out of the box. Any return made in nature of this will still quality for restock fees.