Shipping & Returns

Shipping Policy

We are pleased to offer overnight express shipping via DHL to anywhere in the US for $10 per wig/topper (please note customs delays are beyond are control however rarely happen). Shipping within Canada will be done via Canada Post and typically takes 3-7 business days and also costs $10 per wig/topper. 

Our packages go out around noon MDT so will arrive to you the next day in most cases. Please note the cut off time for that day's shipment is 9PM the previous day so please plan accordingly with your order time. :)  

We offer International Shipping for $95. Please note Madison Hair Collection is not responsible for any additional customs/duties when shipping to international countries. Please consult with your local post office authorities to get an estimate of those costs. There should never be any customs/duties charges when shipping to the USA however as these pieces are considered a free trade item. 

Please note that all shipping time frames are estimates only and at times, there may be delays. This is unfortunately out of our control and will not entitle the customer to a refund of shipping fees. 

Please note we do not ship to Italy.

We aim to ship packages out to the USA/International daily Monday through Friday. Canada Post shipments will go out Tuesday and Thursday. 

 

Return & Exchange Policy

​At Madison Wigs, we want you to be happy with your purchase! If for whatever reason, you are not completely satisfied with your wig, you have 3 days (the day you receive it is day 1) to send it back for a return. If your third day is on a Sunday, please email us on or before that Sunday to tell us you need to return and you will have a one day extension to mail it on Monday. Your return will be processed 2 weeks from the time we receive it. Here are the need-to-know details. Please read carefully as there will be NO exceptions. 

~ When sending your wig back, please do NOT request a signature. Doing so may delay return processing by up to two weeks in addition to the normal processing time or result in the wig going back to you. If you wish, insure your wig instead. 

 ~ Your wig must be sent back in the condition it was received. This means the lace is not altered in any way, the hair has not been washed or heat styled, and all packaging material is in place. For toppers, please ensure that all clips are closed and hair is not tangled in them prior to sending. If clips are open upon us receiving it, an additional $20 will be reduced from your refund. Each item will be inspected before the refund is given. 

RESTOCK FEES ARE AS FOLLOWS**NOTE: If you pay via Paypal an additional 1% will be added to the restock fee and likewise, if you pay with Sezzle, an additional 3% will be added to the restock fee. This is due to the higher processing fees charged by these processors. 

Wigs: 10% restock fee 

Toppers: 12% restock fee

Active Wigs: 15% restock fee

Wondering why the difference? Restock fees help us cover non-recoverable costs (such as additional shipping costs, insurance costs, packaging costs, and so forth). They also help us cover processing fees, which are not returned to us upon refunding you. Without a restock fee, we unfortunately would need to raise our selling price quite substantially in order to account for these losses so the restock fee does help us offer you the lowest selling price possible. 

Because some of these fees are fixed (not dependent on the purchase price of your hair piece), if the piece cost less, we need a higher % in order to cover these fees. Wigs are more expensive than active wigs, which is why the % can be lower. 

Hopefully this helps you better understanding what and why we charge restock fees. :) We realize they are an unfortunate part of shopping online but do appreciate your understanding as they are a necessary part of running our business and being able to offer you the best selection of products to choose from. 

 All sale wigs are a final sale. If for whatever reason you mail your final sale wig back to us for a return, you will be required to pay the shipping costs incurred to get it back to you. 

~ We do NOT offer a cancellation policy. Normal restock fees will apply should you cancel your order prior to it being shipped out. Please be sure to research about your choice carefully prior to buying. 

~ If you feel you have received a defective product, please email us and attach thorough pictures within the 3 day return period and we will discuss it with you. If you have indeed received such product (which is a rare case), you will then be instructed to mail it back (shipping back to us will be paid for by Madison Hair Collection) and the wig or topper will be repaired or replaced at our cost and then mailed back out to you. This will NOT entitle you to return it with a waived restock fee. You can of course choose to simply return it, however the restock fee will still apply if this option is chosen.

 ~ If you wish to send a wig or topper back, please follow these steps:

1. Proceed to our returns portal: https://madisonwigsboutique.com/a/returns  Here you will be required to enter your order number and email and walk through the steps to create your return. Please note this must be done within 3 days of receiving your item, the day you receive it being day 1. 

2. We will confirm your refund within 24 hours and you will receive an email regarding this confirmation. From there, you have another 24 hours to ship the wig back to the address provided below. If this occurs on a Sunday, you will have until end of day Monday to ship the piece back. Please do not require a signature with your package as this may delay us getting it by up to a week. Please allow 2 weeks after we receive your package and after it has been inspected for the refund to be processed.

3. Please ensure that you write your NAME and ORDER NUMBER on a piece of paper and put it into the return so we know who is sending it and can verify the wig is matching your return request. 

United States and International customer returns should be addressed to:

MHC Returns

C/O SB

13647 Perry Road

Grand Rapids, OHIO

USA

43522

 

Canadian customer returns should be addressed to:

Madison Wigs-Returns

7017 170A Ave NW 

Edmonton, Alberta, Canada

T5Z 0G9