shipping & returns

U.S./Canada Free express shipping over $1500

Orders over $1500USD ship complimentary express (3–5 business days) anywhere in the USA and Canada. Most parcels arrive right on time, but if there’s a customs or holiday delay, we’ll always keep you in the loop.

• $10 for orders between $600.01–$1500

• $40 for orders under $600

International shipping

• $95 flat-rate worldwide (regardless of order size)
  

We ship within 1–3 business days so you can enjoy your piece as quickly as possible.

Note: International shipments may incur customs/duties. These are outside our control, but we recommend checking with your local postal authority so you know what to expect. USA shipments are considered a free-trade item and should not incur duties.

At this time, we’re unable to ship to Italy or Spain.

We know shopping for alternative hair online can feel daunting — which is why our returns policy is designed to give you confidence when you shop.

If your piece isn’t the perfect fit, you have 3 days from receiving your order (day 1 is delivery day) to let us know. Simply request a return through our returns portal, and we’ll guide you step by step.

If conditions are met, you are eligibel for a refund (minus restock fee)

P.S. If day 3 falls on a Sunday, please email us before or on that Sunday. We'll offer you a 1 day extension.

START A RETURN

Your piece must be returned in the same condition as it was received.

• Lace uncut and unaltered.
• Hair unwashed and unstyled (no heat or products).
• All packaging included.
• Topper clips closed and hair free (open clips may incur a $20 cleaning fee).

Packages must be shipped without requiring a signature (to avoid delays). Any packages sent COD will be rejected and returned to the sender. 

Wigs: $150 flat (USA/Canada) / 25% international.

Active Wigs: $100 flat / 25% international.

All international orders will be charged this restock fee due to incoming customs duties.

Shipping paid at checkout is non-refundable.

Why do you have restock fees?

Restock fees cover the bits we can’t recover, shipping, insurance, packaging, processing fees, and the TLC to make a piece ready for its next home.

By charging a small fee on returns, instead of raising prices across the board, we are able to offer the lowest sale price for everyone. Thanks for helping us offer a wide, freshly curated selection without inflating costs.

• All sale wigs and toppers are final sale. If returned, shipping fees to resend will apply.
• Orders cancelled before shipping incur a 5% cancellation fee (as our payment processor does not refund fees). If your order has already shipped, standard restock fees apply.

We don’t offer exchanges, but you’re welcome to place a new order that suits you better (restock fees still apply on the original).

Every Madison piece is carefully inspected, but in the rare instance you believe you have received a defective or incorrect product:

1. Email us within 3 days with clear photos.
2. If confirmed, return shipping is on us.
3. We’ll repair or replace your piece at no cost.

Canada
Madison Wigs — Returns, 7017 170A Ave NW, Edmonton, AB T5Z 0G9

USA & International
MHC Returns c/o SB, 13647 Perry Road, Grand Rapids, OH 43522, USA

*Outside the U.S. or Canda? We highly reccomend returning your piece via air mail to reduce the liklihood of delays outside our control.