shipping & returns

U.S./Canada Free express shipping over $1500

Orders over $1500USD ship complimentary express (3–5 business days) anywhere in the USA and Canada. Most parcels arrive right on time, but if there’s a customs or holiday delay, we’ll always keep you in the loop.

• $10 for orders between $600.01–$1500

• $40 for orders under $600

International shipping

• $60 flat-rate worldwide (regardless of order size)
  

We ship within 1–3 business days so you can enjoy your piece as quickly as possible.

Note: International shipments may incur customs/duties. These are outside our control, but we recommend checking with your local postal authority so you know what to expect. USA shipments are considered a free-trade item and should not incur duties.

At this time, we’re unable to ship to Italy or Spain.

We know shopping for alternative hair online can feel daunting — which is why our returns policy is designed to give you confidence when you shop.

If your piece isn’t the perfect fit, you have 3 days from receiving your order (day 1 is delivery day) to let us know. Simply request a return through our returns portal, and we’ll guide you step by step.

If conditions are met, you are eligibel for a refund (minus restock fee)

P.S. If day 3 falls on a Sunday, please email us before or on that Sunday. We'll offer you a 1 day extension.

START A RETURN

Your piece must be returned in the same condition as it was received.

• Lace uncut and unaltered.
• Hair unwashed and unstyled (no heat or products).
• All packaging included.
• Topper clips closed and hair free (open clips may incur a $20 cleaning fee).

Packages must be shipped without requiring a signature (to avoid delays). Any packages sent COD will be rejected and returned to the sender. 

USA and Canada:

Regular non-euro Wigs and Toppers: $150, plus any applicable taxes based on your location

Euro Wigs: $250, plus any applicable taxes based on your location

Active Wigs: $100, plus any applicable taxes based on your location

International Orders:

The above rates will apply plus an additional $100 fee for a return shipping label we will provide.

Please note we cannot accept returns that do not use our shipping label so this will be added to your restock fee and deducted from your refund. 

Shipping paid at checkout is non-refundable.

Why do you have restock fees?

Restock fees cover the bits we can’t recover, shipping, insurance, packaging, processing fees, and the TLC to make a piece ready for its next home.

By charging a small fee on returns, instead of raising prices across the board, we are able to offer the lowest sale price for everyone. Thanks for helping us offer a wide, freshly curated selection without inflating costs.

• All sale wigs and toppers are final sale. If returned, shipping fees to resend will apply.
• Orders cancelled before shipping incur a 5% cancellation fee (as our payment processor does not refund fees). If your order has already shipped, standard restock fees apply.

We don’t offer exchanges, but you’re welcome to place a new order that suits you better (restock fees still apply on the original).

Every Madison piece is carefully inspected, but in the rare instance you believe you have received a defective or incorrect product:

1. Email us within 3 days with clear photos.
2. If confirmed, return shipping is on us.
3. We’ll repair or replace your piece at no cost.

Canada
Madison Hair Collection Inc.
Shannon Mach
13548 97 Street, Unit #121
Edmonton, AB T5E 4E2
Canada

USA
MHC Returns c/o SB
13647 Perry Road
Grand Rapids, OH
43522
USA

International
Please contact us prior to shipping back your return.