Return Policy Tab

At Madison Hair, we want you to be happy with your purchase! In the event you wish to return your wig, please follow the directions below. 

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Return Window and Fees

3 business days from delivery (delivery day = Day 1) to submit for a return with a flat $150 restock fee, before any applicable taxes. Note: any shipping paid is also non-refundable.

International Returns: For returns from outside Canada and the United States, a $100 USD return shipping fee will be deducted from your refund in addition to the $150 restock fee. We will provide a prepaid return shipping label, which must be used to return your wig. For customs and processing purposes, we are unable to accept international returns shipped using a customer-purchased label. We will reach out within 2 business days after your return request is submitted with this label (these days will NOT count toward your 3 day return window). 

Refunds are processed within 14 days of us receiving your item back.

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How To Start a Return

1. Use our returns portal within 3 business days:
-> RETURNS PORTAL

2. We’ll confirm within ~24 hours with shipping address and mailing instructions. 

3. Ship the wig within 24 hours of our approval. Please include a note with your name + order number in the box.

Condition Requirements (No Exceptions)

  • Unworn, unwashed, no heat styling

  • All original packaging included (silk bag, hair net, box) 

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Cancellations & Exchanges

Orders canceled and confirmed by us via email before shipping incur a 5% cancellation fee. Please note we cannot guarantee we will see a cancellation email prior to shipping.

Once the order is shipped, the standard return policy applies.

If you wish to exchange your piece for something we have in stock, please email us and we may be able to reduce your restock fee to $75.

Note if you purchase the new piece prior to emailing, the $150 plus applicable taxes restock will apply. 

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Final Sale

Items marked Final Sale are not returnable or exchangeable. If sent back, you’ll need to cover return shipping to receive it back. No exceptions. 

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Defective or incorrect item

If you believe you received a defective item, please email photos within 3 days. If confirmed, we cover return shipping and will repair or replace and send it back.