Shipping Policy
We ship via Canada Post and DHL. For Canadian residents, shipping is $15. For US residents, we ship via DHL for $15 and it takes 2-3 business days.
Please note, insurance is provided through Route Package Protection. If you wish to have coverage should your piece be lost, damaged, or not arrive to you during transit, you MUST purchase this plan.
If you opt NOT to purchase the Route Protection, the buyer will assume all risks once the package leaves Madison Hair Collection. This means that should a package not arrive to you, you will not be entitled to any form of financial or product re-imbursement.
We offer International Shipping for between $75-100 depending on the area you live in. This does not include package insurance so likewise, please purchase Route Package Protection if you want insurance on your shipment.
Please note that all shipping time frames are estimates only and at times, there may be delays. This is unfortunately out of our control and will not entitle the customer to a refund of shipping fees.
Please note we do not ship to Italy.
Packages will be shipped out Tuesday's and Friday's for any orders made prior to 1 AM the previous day (Monday and Thursday).
Return & Exchange Policy
At Madison Wigs, we want you to be happy with your purchase! If for whatever reason, you are not completely satisfied with your wig, you have 3 days (the day you receive it is day 1) to send it back for a return. If your third day is on a Sunday, please email us on or before that Sunday to tell us you need to return and you will have a one day extension to mail it on Monday. Your return will be processed 2 weeks from the time we receive it. Here are the need-to-know details. Please read carefully as there will be NO exceptions.
~ When sending your wig back, please do NOT request a signature. Doing so may delay return processing by up to two weeks in addition to the normal processing time or result in the wig going back to you. If you wish, insure your wig instead.
~ Your wig must be sent back in the condition it was received. This means the lace is not altered in any way, the hair has not been washed or heat styled, and all packaging material is in place. For toppers, please ensure that all clips are closed and hair is not tangled in them prior to sending. If clips are open upon us receiving it, an additional $20 will be reduced from your refund. Each item will be inspected before the refund is given. Likewise, if active or hat wigs are returned without the headband or beanie, an additional $40 will be kept for the restock fee.
~ All in-stock lace, silk top wigs and toppers purchased will be subject to a $175 flat rate restock fee if paid by credit card and as of September 17, $200 flat rate restock if paid for by PayPal or Sezzle. Active/hat wigs will have a $160 flat rate restock fee if paid with credit card and as of September 17, $185 if paid for by PayPal or Sezzle. The difference in restock price is due to the difference in processing fees between the payment processors.
All sale wigs are a final sale. If for whatever reason you mail your final sale wig back to us for a return, you will be required to pay the shipping costs incurred to get it back to you.
~ We do not offer a cancellation policy. Normal restock fees will apply should you cancel your order prior to it being shipped out. Please be sure to research about your choice carefully prior to buying.
~ If, for whatever reason, you feel you have received a defective product, please email us thorough pictures within the 3 day return period and we will discuss it with you. If you have indeed received such product (which is a rare case), you will then be instructed to mail it back (shipping back to us will be paid for by Madison Hair Collection) and the wig or topper will be repaired or replaced at our cost and then mailed back out to you. This will NOT entitle you to return it with a waived restock fee. You can of course choose to simply return it, however the restock fee will still apply if this option is chosen.
~ If you wish to send a wig or topper back, please follow these steps.
1. Email MadisonWigs@MadisonwigsBoutique.com within 3 days of receiving your package to obtain a return authorization number (RAN). In this email, please include a picture of the front of the box you received your wig or topper in as well as your order number.
2. After we've confirmed your refund and provided an RAN, ship the wig back, making sure that your name is somewhere on the shipping package so we can identify it is in fact your order to process the refund. Please do not require a signature with your package as this may delay us getting it by up to a week. Please allow 2 weeks after we receive your package and after it has been inspected for the refund to be processed.
United States and International customer returns should be addressed to:
MHC Returns
C/O SB
13647 Perry Road
Grand Rapids, OHIO
USA
43522
Canadian customer returns should be addressed to:
Madison Wigs-Returns
7017 170A Ave NW
Edmonton, Alberta, Canada
T5Z 0G9
